Joyful Medical Transportation is seeking Dispatchers for our Communications Center in New Jersey.

Responsibilities:

  • Report to the Operations Manager and oversee radio and telephone communications related to Emergency Medical Services. This includes managing incoming emergency requests and scheduled appointments./li>
  • Ensure timely service by scheduling, locating, dispatching trips, and monitoring Ambulatory Service Specialist (ASS) and clients.
  • Monitor Ambulatory Service Specialist to ensure timely pick-up and delivery of passengers.
  • Handle and record radio and telephone calls, choosing the best course of action according to JMT policy.
  • Keep detailed records of all calls and prepare shift activity reports as needed.
  • Handle sensitive information with discretion and professionalism, maintaining confidentiality in compliance with HIPAA.
  • Provide excellent customer service to the public, clients, co-workers, and supervisors.
  • Exhibit reliability and dependability.
  • Stay organized and detail-oriented, and perform well under pressure.
  • Continuously monitor the dispatch screen and prioritize tasks as needed.
  • Maintain detailed records of all communications and complete end-of-shift reports.
  • Understand all operational positions and JMT job functions.
  • Maintain all required certifications.
  • Utilize GPS to track vehicle paths and ensure efficiency.
  • Make decisions to provide top-level customer service using knowledge of the JMT System.
  • Ensure proper coverage of territories and manage employee activation and deactivation.
  • Report to work on time as scheduled.
  • Adapt to a fast-paced environment and be a team player.
  • Handle multi-line phone systems effectively with strong communication skills (both written and verbal).

Qualifications:

  • Valid driver’s license with driving capability.
  • High School Diploma or GED; some college education preferred.
  • Proficiency in English, with clear and distinct spoken and written communication.
  • Call center experience is preferred, especially in Emergency Medical Services.

Joyful Medical Transportation LLC is an Equal Opportunity Employer. We are a drug and alcohol-free workplace, and all employees must undergo pre-hiring and random drug testing as a condition of employment. Please submit your resume below or email it to careers@joyfulmedicaltransportation.com .

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